About Cancer Council WA
At Cancer Council Western Australia, we believe that every day is an opportunity to create a cancer free future. We work with our community to reduce the incidence and impact of cancer, every minute, every hour, every day. We do this through advocacy, research, prevention programs, and providing support to people affected by cancer. It’s all of us against cancer.
The opportunity
We are seeking a passionate and driven Supporter Experience Coordinator to join our dynamic Engagement team; and be accountable for enhancing our supporters' experience, ensuring they feel valued and engaged.
What you’ll be doing:
You will be responsible for ensuring that all individuals, community groups and corporate partners are stewarded through customer journey mapping.
In addition, you will also:
- Develop, implement, manage and report on customer experiences to ensure participants are supported and have a positive interaction with our brand.
- Identify growth opportunities within customer segments.
- Coordinate campaigns to help ensure campaign revenue goals are met and support a positive brand reputation.
- Management of CRM data and insights.
- Develop and maintain customer service processes.
- Establish and maintain effective working relationships with internal and external stakeholders.
About you
- A tertiary qualification in Marketing, Communications or relevant qualification.
- Minimum 3+ years’ experience in customer service.
- Demonstrated experience using CRMs and interpreting insights.
- Highly developed interpersonal, verbal and written communication skills.
- Ability to work in a team environment.
- Ability to prioritise, multitask and work to deadlines.
- Demonstrated understanding of and commitment to the values of Cancer Council WA
- Positive approach to the workplace
Why work for Cancer Council WA?
- A collaborative and supportive team culture
- Access to flexible work arrangements and personal leave options to support your wellbeing
- Access to career growth opportunities, events, and training
- Access to our Employee Assistance Program for personal or work-related circumstances, assistance with career planning, or working through challenging situations
- Benefits of not-for-profit salary packaging and a meal entertainment card.
How to apply for this role
If you feel this is the role for you, then click the “Apply” button without delay. Please include your resume and a cover letter clearly outlining how your skills and experience match the key attributes of the role.
Applications close 5pm 30 July should be addressed to: Supporter Engagement Manager
Applicants are encouraged to submit their application as early as possible as Cancer Council WA reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.
We do not accept applications submitted by agencies.
Cancer Council WA promotes and fosters a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTIQ+ and people with disability to apply. So that our People and Culture team can best support your recruitment process, if you have any workplace support or access requirements, we encourage you to advise us at time of application.
With a Reflection RAP, and a commitment to “closing the gap” we encourage Aboriginal or Torres Strait Islander candidates to apply. Please state on your application if you identify as being Aboriginal or Torres Strait Islander.
Cancer Council WA is a not for profit, equal opportunity employer and operates a smoke free working environment.
